These Terms govern your access to and use of the Triple Impacto AI platform. Please read them carefully before using our services.
Last revised: July 31, 2026 · Effective: July 31, 2026 · Version 2.0
Reference translation. The Spanish version of these Terms is the sole governing version. This English text is provided for convenience only; in the event of any discrepancy, the Spanish version prevails (see Section 15).
14-day free trial
No credit card required to get started.
Fair use policy
Reasonable limits, no surprise overages.
30-day notice
We notify you before any material change.
Table of Contents
By accessing or using the Triple Impacto AI platform and related services (the "Services"), you (the "Customer") confirm that you are at least 18 years of age, that you have the legal capacity and authority to be bound by these Terms on your own behalf or on behalf of the entity you represent, and that you agree to these Terms of Service (the "Terms"). If you do not agree with any provision, do not use the Services.
We may update these Terms at any time. Material changes will be communicated by email to the address registered on your account, or by prominent notice on the platform, at least 30 days before they take effect. Continued use of the Services after the changes take effect constitutes acceptance of the revised version. If you do not accept the changes, you may terminate under Section 13.
Triple Impacto AI provides a WhatsApp messaging and commercial management platform for vehicle sales activity, including automated handling and qualification of enquiries, inventory management, conversation analytics, and tools for organising commercial work. The Services are intended for independent sellers, vehicle sales professionals operating within a dealership, and dealerships contracting on behalf of their sellers.
Triple Impacto AI is a software provider. We do not participate in the negotiation, brokerage, or closing of vehicle sales transactions, we are not a party to any relationship between the Customer and its end customers, and we do not guarantee commercial results, enquiry volume, or completed sales.
We reserve the right to modify, suspend, or discontinue any part of the Services with reasonable notice. We may offer beta or experimental features, which are provided "as is", may be discontinued without notice, and are excluded from service level commitments and standard support.
To use the Services you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your credentials and for all activity carried out under your account. You must notify us immediately if you suspect unauthorised access.
Accounts are available to individuals and legal entities lawfully engaged in vehicle sales activity in their jurisdiction, including independent sellers and sellers operating within a dealership. You may not create accounts for the purpose of automated data extraction, competitive intelligence, evaluation of the platform on behalf of a competitor, or any activity that breaches these Terms.
The account unit is the individual seller. Each account operates on its own messaging line, its own inventory, and its own contact and conversation records. Data belonging to one account is not accessible from another account, even where both account holders operate within the same dealership. Where a dealership contracts accounts on behalf of its sellers, the parties must agree in writing who the account holder is and, accordingly, who exercises the content rights set out in Section 07.
You may authorise additional users to access your account, within your plan limits. You are responsible for ensuring that all authorised users comply with these Terms and you are liable for their acts and omissions as if they were your own.
Paid plans are billed monthly or annually, as selected at checkout. Unless expressly stated otherwise, prices are expressed in United States dollars (USD). Subscriptions renew automatically for equal periods unless cancelled before the renewal date. Payments are processed by Paddle.com, our authorised reseller and merchant of record; by purchasing through Paddle you also agree to Paddle's terms of use.
All prices exclude applicable taxes, duties, and withholdings unless stated otherwise. The Customer is responsible for all taxes applicable in its jurisdiction, other than taxes on Triple Impacto AI's income. If applicable law requires the Customer to apply a withholding, the amount payable shall be increased so that Triple Impacto AI receives the agreed net sum.
We offer a 14-day free trial with access to paid plan features, with no credit card required. At the end of the trial the Customer may subscribe to a paid plan; otherwise, the account will revert to any available free tier or be suspended. No charges will be applied without the Customer's express authorisation.
If a payment is declined or remains unpaid, we will notify the Customer, who will have 7 calendar days to remedy it. After that period we may suspend access to the Services with no liability on our part. Suspension for non-payment does not discharge the obligation to pay periods already accrued. If arrears exceed 30 calendar days, we may terminate the account under Section 13.
All purchases are final. Subscriptions, whether monthly or annual, are non-refundable once the corresponding billing period has begun, including where the Customer does not use the Services, changes its mind, or is dissatisfied with the platform. The 14-day free trial exists so that the Customer can evaluate the Services in full before any charge is made. This rule applies except where a mandatory consumer protection rule of the Customer's jurisdiction provides otherwise and cannot be waived by agreement. Paddle, as merchant of record, applies its own refund and dispute conditions, which operate independently of this Section and may result in a refund being granted by Paddle. Our Refund Policy develops this Section and forms part of these Terms.
We will give at least 30 days' written notice of any price increase. Increases take effect at the start of the billing period following the notice period. The Customer may terminate before that date if it does not accept the new price.
The Customer may use the Services only for lawful business purposes connected with the sale of motor vehicles or related activities. The Customer must comply with all applicable law, including data protection, consumer protection, and advertising rules, as well as the policies and terms of use of WhatsApp and Meta Platforms.
The Customer represents and warrants that, for every telephone number, contact, or item of personal data it uploads, imports, or uses on the platform, it holds a sufficient lawful basis and the consent of the data subject to be contacted by messaging for commercial purposes, and that such consent can be evidenced on request. The Customer is solely responsible for the content of messages sent from its account, for promptly honouring every opt-out or cease-communication request, and for keeping a record of such requests. Triple Impacto AI does not verify or validate the origin of contacts uploaded by the Customer and assumes no liability in that respect.
The Customer must not:
Certain plans include usage limits (message volume, number of users, application programming interface calls). If usage materially exceeds plan limits or degrades service quality for other customers, we may contact the Customer to agree a more suitable plan or apply sending-rate limiting measures. Repeated and unremedied overages permit suspension under Section 13.
The Customer acknowledges that the Services operate on messaging infrastructure owned by Meta Platforms and its affiliates, and that Triple Impacto AI is an independent software provider with no control over or influence on those platforms' policies, decisions, or availability. The suspension, restriction, quality limitation, removal, or blocking of a messaging line or account by Meta does not constitute a breach of these Terms by us, does not give rise to any right to a refund, credit, or compensation, and does not make us liable for any resulting damage.
The Services further depend on hosting, connectivity, payment processing, and underlying technology providers. Interruptions, changes in terms, cost increases, or cessation of activity by such providers may affect the Services. We will use reasonable efforts to mitigate such effects, without assuming liability for matters beyond our control.
Neither party shall be liable for failure to perform its obligations — other than payment obligations already accrued — where such failure results from force majeure or fortuitous event, including acts of nature, widespread power or telecommunications outages, failures of essential providers, cyberattacks, acts of authority, labour disputes, health emergencies, or armed conflict. The affected party must notify the other without delay and use reasonable efforts to resume performance promptly.
All software, algorithms, models, architecture, documentation, trademarks, trade names, designs, and other intellectual property underlying the Services is owned by or licensed to Triple Impacto AI (Victor Manuel Peña Jacquet). These Terms transfer no ownership right. The Customer receives only a limited, revocable, non-exclusive, non-transferable licence to access the Services as set out herein and for the duration of its subscription.
The Customer retains ownership of all content it uploads to the platform, including inventory data, contacts, conversation histories, and advertising material. The Customer grants Triple Impacto AI a limited licence to host, process, transmit, and technically adapt such content solely to provide, maintain, and improve the Services. We will not use the Customer's identifiable business data to train general-purpose models without its express consent. We may use aggregated and anonymised data, which does not permit identification of the Customer or its end customers, for statistical and product improvement purposes.
If the Customer submits feedback, suggestions, or ideas about the Services, it grants Triple Impacto AI a perpetual, irrevocable, worldwide, royalty-free licence to use them, with no obligation of compensation or attribution.
Each party undertakes to keep confidential the other party's non-public information that is designated as confidential or that should reasonably be understood as such given its nature, and to use it solely to perform these Terms. This obligation does not extend to information that is in the public domain, independently developed, lawfully received from a third party without a duty of confidence, or whose disclosure is required by law or competent authority, in which case the required party will notify the other to the extent permitted. This obligation survives for 3 years after termination.
With respect to personal data that the Customer uploads to or generates on the platform concerning its own contacts and end customers, the Customer acts as data controller and Triple Impacto AI acts as data processor, processing such data in accordance with the Customer's instructions. With respect to the Customer's own registration, billing, and account usage data, Triple Impacto AI acts as controller. Our Privacy Policy supplements these Terms.
The Customer authorises the use of sub-processors — including hosting, messaging, and processing providers — for the provision of the Services. We maintain, available on request, the current list of sub-processors and a data processing agreement for customers subject to regimes that require one. We apply reasonable technical and organisational security measures. In the event of a security incident affecting the Customer's personal data, we will notify the Customer without undue delay and no later than 72 hours after becoming actually aware of it, describing the nature of the incident and the measures taken.
We aim for platform availability of 99.9% per calendar month, excluding scheduled maintenance and the events described in Section 06. This figure is an operational target and not a contractual guarantee; failure to meet it does not give rise to service credits, refunds, or compensation, save by express written agreement. Scheduled maintenance will be announced at least 48 hours in advance and carried out, where possible, during low-traffic windows.
Support is provided by email for all plans and by chat for paid plans, on business days. Target first-response times are: Starter plan, within 48 business hours; Growth plan, within 24 business hours; Business plan, within 4 business hours for critical incidents. A critical incident means total platform unavailability or inability to send and receive messages. These times refer to first response and not to resolution time.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AUTOMATED RESPONSES WILL ALWAYS BE ACCURATE OR APPROPRIATE.
Automatically generated responses may be inaccurate, incomplete, or inappropriate for a given context. The Customer is responsible for supervising automated interactions with its end customers, for keeping the inventory and pricing information it uploads up to date, and for reviewing any communication with material legal or financial consequences. Triple Impacto AI is not liable for incorrect prices, erroneous or outdated inventory data, badly formulated offers, commitments made, or inaccurate statements communicated to the Customer's end customers, nor for the commercial or legal consequences arising from them.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRIPLE IMPACTO AI'S TOTAL AGGREGATE LIABILITY TO THE CUSTOMER FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT ACTUALLY PAID BY THE CUSTOMER TO TRIPLE IMPACTO AI IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD 100.
IN NO EVENT SHALL TRIPLE IMPACTO AI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, REPUTATIONAL HARM, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The limitations in this Section apply to all bases of liability, whether contractual, tortious, or otherwise, and survive even if any remedy provided in these Terms is found inadequate. Liability for wilful misconduct or fraud, and any liability that applicable law declares non-excludable, is not limited.
The Customer shall indemnify, hold harmless, and defend Triple Impacto AI, its owner, and its personnel against any third-party claim, demand, complaint, administrative penalty, fine, cost, and reasonable defence fee — including from end customers, dealerships, data protection or consumer protection authorities, and Meta Platforms — arising from: (i) the content of messages sent from the Customer's account; (ii) the absence of valid consent from the recipients contacted; (iii) inventory data, prices, or terms published by the Customer; (iv) the Customer's breach of these Terms or of applicable law; or (v) use of the Services by users authorised by the Customer.
We will notify the Customer without undue delay of any claim covered by this Section, and the Customer will assume the defence with counsel of reasonable standing. No settlement imposing obligations on Triple Impacto AI or admitting liability on its part may be entered into without its prior written consent. Triple Impacto AI may participate in the defence with its own counsel at its own cost.
The Customer may cancel its subscription at any time through account settings or by writing to the contact email address. Access to paid features continues until the end of the current billing period, and cancellation prevents any further charge. No refund is given for the current or any past billing period, in accordance with Section 04 and the Refund Policy.
We may suspend or terminate the account immediately if the Customer breaches these Terms, engages in fraudulent or abusive conduct, creates a risk to platform security or continuity, or where required by law or a competent authority. We may also terminate for non-payment under Section 04, or for convenience on 30 calendar days' prior notice, in which case access to the Services will be maintained until the end of the billing period already paid for, after which the account will be closed without further charge.
Following termination, the Customer may request an export of its content within 30 calendar days. After that period we will delete the content from our active systems within 90 calendar days, and from backups in accordance with our ordinary retention cycles, except where retention is required by legal or accounting obligation or for the defence of a legal claim. The obligations in Sections 07, 08, 10, 11, 12, 14, and 15 survive termination.
These Terms are governed by the laws of the Republic of Paraguay, excluding its conflict-of-laws rules. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the ordinary courts of the city of Asunción, Paraguay, except where mandatory rules of the Customer's jurisdiction provide otherwise in respect of consumers.
Before commencing legal proceedings, the parties undertake to attempt direct resolution by written notice to the other party and good-faith negotiations for a period of not less than 30 calendar days. This requirement does not prevent either party from seeking urgent injunctive relief before a competent court.
These Terms are published in Spanish and English. The Spanish version is the sole governing version and prevails for all legal and interpretative purposes. The English version is provided solely as a reference translation and, in the event of any discrepancy, contradiction, or omission between the two, the Spanish text shall govern.
Notices to Triple Impacto AI shall be sent to the email address and domicile set out in Section 16. Notices to the Customer shall be sent to the email address registered on its account or given by notice on the platform, and shall be deemed received on the business day following dispatch. It is the Customer's responsibility to keep its email address up to date.
The Customer may not assign or transfer these Terms, in whole or in part, without our prior written consent. Triple Impacto AI may assign them in connection with a corporate reorganisation, merger, acquisition, or transfer of all or a substantial part of its business, with notice to the Customer.
The parties are independent contractors. These Terms create no partnership, joint venture, agency, franchise, or employment relationship between them or in respect of their personnel.
These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between the parties in respect of the Services and supersede all prior understandings, oral or written, on the subject. If any provision is held invalid or unenforceable, it shall be replaced by one reflecting the original intention as closely as possible, and the remainder shall continue in full force. Failure to exercise a right does not constitute a waiver of it, nor does tolerance of a breach imply acceptance of subsequent breaches.
For legal enquiries, notices, or correspondence relating to these Terms:
Triple Impacto AI — Victor Manuel Peña Jacquet (sole proprietorship)
Tax ID (RUC): 4867264-5
Address: Demetrio Ortiz Vargas [NUMBER — TBD], Asunción, Paraguay
Email: legal@tripleimpact.site
Questions about these Terms?
legal@tripleimpact.site© 2026 Triple Impacto AI · Victor Manuel Peña Jacquet