Refund Policy

All sales are final

All purchases made through Triple Impacto AI are final and non-refundable. Once a subscription payment has been processed we do not issue refunds, credits, or exchanges, including but not limited to cases of change of mind, failure to use the Services, or dissatisfaction with the platform. This applies to monthly and annual subscriptions alike.

Why we offer a free trial instead

We offer a 14-day free trial with full access to paid plan features and no credit card required. We encourage you to evaluate the platform thoroughly during the trial — load your inventory, connect your messaging line, run real conversations — so that you can make an informed decision before any payment is charged. The trial is the mechanism that replaces a refund window.

Limits of this rule

This Policy applies except where a mandatory consumer protection rule of your jurisdiction grants you a right that cannot be waived by agreement, in which case that rule prevails. Nothing in this Policy excludes our liability for wilful misconduct or fraud.

Exceptions at our discretion

We may, entirely at our discretion and without creating any precedent or entitlement, resolve an individual case differently where the circumstances warrant it. A decision of that kind in one case does not modify this Policy or oblige us to repeat it.

End of the free trial

At the end of the 14-day trial the account does not convert automatically into a paid plan. No charge is made without your express authorisation. If you do not subscribe, the account will revert to any available free tier or be suspended.

Cancellation

You may cancel your subscription at any time through your account settings or by writing to legal@tripleimpact.site. Cancellation stops future charges but does not entitle you to a refund of the current or of any past billing period. You retain access to the platform until the end of the period already paid for.

Automatic renewal

Subscriptions renew automatically at the end of each billing period. It is your responsibility to cancel before the renewal date if you do not wish to be charged. We do not issue refunds for a charge resulting from a failure to cancel in time.

Price changes

We give at least 30 days' written notice of any price increase, which takes effect at the start of the billing period following the notice period. If you do not accept the new price you may cancel before that date and no charge at the new price will be made.

If we close your account

If we suspend or terminate your account because you have breached the Terms, no refund is due. If we terminate for our own convenience on 30 days' notice, your access to the Services is maintained until the end of the billing period already paid for, after which the account is closed with no further charge.

Paddle as merchant of record

Payments are processed by Paddle.com, our authorised reseller and merchant of record. Paddle applies its own refund and dispute conditions, which operate independently of this Policy. Paddle may grant a refund under those conditions, and that decision is Paddle's to make, not ours. When you purchase through Paddle you also accept Paddle's terms of use.

Before opening a dispute

If there is a problem with a charge, we ask you to contact us first at legal@tripleimpact.site. Most billing issues — a duplicate charge, a charge after cancellation, an amount that does not match your plan — are resolved faster directly than through a payment dispute, and we will correct any error of ours without argument.

For any question about this Policy or your subscription: